In the unlikely event that a parcel arrives damaged or faulty please contact us at email@example.com preferably with a photograph of the problem so we can arrange a replacement, exchange, or refund for you.
We ask that you please return the items where possible with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach our warehouse please ensure you package your return to prevent any damage to the items or boxes.
With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.
If you wish to cancel your order and return it to us, under the Distance Selling Regulations, you must let us know within five working days of receiving your parcel. This can be done by email at firstname.lastname@example.org. You will then need to return the whole order to us, at your own expense to us if you have already received it. Once we receive the whole order back we will issue a full refund including the original delivery charge paid. Please note, personalised items cannot be returned unless faulty or damaged.